Frequently asked questions
Frequently Asked Questions
Curious about EstheClinic and our pain-free promise? Want more information about our referral programme or how to book an appointment? We have the answers to all your frequently asked questions.
Why choose EstheClinic?
Widely recognised in France, EstheClinic is a new generation of beauty clinics that combine ground-breaking technologies and cosmeceuticals for extremely effective treatments.
With a wide range of aesthetic services and a friendly team of medically trained aestheticians, EstheClinic offers highly technical aesthetic treatments for permanent hair removal, anti-ageing and skin rejuvenation, body shaping and cellulite, acne, stretch marks and hair loss. All EstheClinic treatments are designed to suit individual skin, hair or body conditions with no discomfort and downtime.
Does EstheClinic open for business every day?
We open daily from Monday to Saturday from:
Monday – Friday: 10am to 8pm
Saturday: 9am to 6pm
We close on Sundays and Public Holidays.
Do you have male / female therapists at EstheClinic?
Are the treatments really painless?
Our parent company is a French manufacturer of medical devices, distributed to clinics and doctors across Europe for 20 years. These cutting-edge technologies, combined with medical protocols carefully designed by our partner physicians, mean we can deliver treatments that are totally pain-free, but yet, effective and efficient.
EstheClinic’s high standards of maintenance, hygiene and staff training ensures the best possible experience and outcomes for our clients.
Is there any downtime after treatment?
What kind of technology does EstheClinic use?
All of EstheClinic’s treatments are exclusive, as we incorporate the most advanced medical and aesthetic equipment developed by our parent company and distributed to doctors and dermatologists throughout Europe for over 20 years.
All of EstheClinic’s protocols are developed and validated by medical doctors.
Is it safe?
EstheClinic guarantees the use of high-quality equipment at the cutting edge of innovation; all regularly maintained and tested to ensure patient safety. Each device used holds all necessary European and international certifications.
Every EstheClinic therapist is medically trained by BVA Technology’s doctors on all the procedures and protocols.
How can I find out more about on-going promotion?
You can find out the latest promotion at HERE.
Can I combine vouchers and promotions?
Can I get a discount if I refer a friend?
Absolutely! If you refer a friend and they purchase a treatment at EstheClinic, you will both benefit! We will offer your friend a 10% introductory discount on purchase which, if redeemed, will also earn you a referral credit of 10% of their spend. You can refer a friend here.
Booking & Others
How do I make appointment?
You may make an appointment through one of these platforms:
- Book an appointment online – Tanjong Pagar / East Coast / Holland Village / Serangoon Garden
- Drop us an email at firstname.lastname@example.org
- Call us at +65 6221 4797
All our consultations and services are based on appointments only. Prior booking is required and subject to availability. Hence, we recommend all our clients to book their appointment(s) in advance to secure their preferred date and time slot.
Once your appointment is confirmed, you will receive a confirmation via email.
Is there a minimum age requirement for your treatments?
What modes of payment are accepted at EstheClinic?
We accept Visa, Mastercard, China Union Pay, American Express, Nets, Apple Pay, Google Pay, Android Pay, PayWave, Paynow and Cash payment in local currency only.
We also offer 0% interest free instalment plan by OCBC credit card.
What if I am late for my appointment?
Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner. We recommend that you check in 5-10 minutes prior to your scheduled appointment.
In an event of a late arrival, EstheClinic reserve the right to reduce the duration of the treatment accordingly or end the session on the scheduled time so as not to jeopardize the next appointment.
What is your cancellation policy?
We understand that there may be changes to your schedule. Should you decide to cancel or reschedule your appointment, please inform our outlet at least 12-hours prior to your appointment.
A reminder email will be sent to you 48 hours prior to your appointment. Our Customer Service Officer will also reach out to you via Phone (Call or WhatsApp) 24 hours prior to your confirmation. Should there be a need, it is advisable to reschedule/cancel your appointment during the Confirmation Call or WhatsApp.
It's my first time at EstheClinic, what should I take note of on my first appointment?
For first-time clients, please arrive at least 10 minutes prior to your appointment. You will be required to complete a consultation form and Safe Entry check in before heading to your consultation.
For subsequent visits, please try to arrive at least 5 minutes prior to your appointment. Your prompt arrival will help us ensure all clients receive full and quality service in a timely manner.